GFX Distribution supplies authorized resellers and consumers with premium collectibles from the hottest brands in the industry. We are proud to be XM Studios's Master Distributor in North America, supplying their Worldwide-Licensed products.
If you have questions, comments or concerns about your order or the content found within this website, please feel free to contact us and one of our experienced team members will get back to you right away.
Thanks for visiting our store and we look forward to serving you in the future..
1. Why should I buy from GFX?
At GFX we understand that you may see cheaper prices from overseas sellers, so why should you buy from us? First, compare the total cost to get the item to your door. Overseas sellers will not charge domestic shipping prices, and buyers often get hit with a shipping charge that is far higher than expected, resulting in a final cost that is much higher compared to buying from us directly. Second, GFX is an authorized dealer of all our items, and that gets you 100% warranty support, with shipping for returns or exchanges borne by us. Overseas sellers will not cover costs for returns or replacements. Third, should you have an issue with a purchase, most times we are able to offer exchanges out of our own stock in the US. Instead of waiting months for a replacement you can have it in a matter of days. Finally, overseas sellers are not prepaying customs duties for you. This could be up to 25% of the cost of the item.
2. What is a Preorder and why would I place one?
All items sold by GFX are limited edition, meaning the manufacturer will only make a limited number of pieces. Manufacturers take orders for these items in advance of production, sometimes two years or more! Often these pieces are sold out before production is complete, and by placing a preorder you guarantee that you will get one. You will also lock-in the MSRP pricing. If you wait you may not be able to get the piece, or you may need to purchase on the secondary market which is often much higher than the original price.
3. I want to cancel a preorder, why can't I have my deposit back?
GFX pays deposits forward to manufacturers, and is therefore unable to refund them. Additionally, we need to trust that buyers who place preorders will follow through on their purchase when the remaining balance is due.
4. How come some Prime 1 pieces are listed as "In-Stock" but take 2-3 months to deliver?
GFX is proud to offer most of Prime 1's back catalog. Many of these are items that are in-stock in Asia, but not yet in our warehouse in the US. For that reason, when you place an order, we need to put that item on the next shipping container we bring by ocean freight from Asia, and this results in some additional delays. By operating in this fashion we are able to offer you domestic shipping rates on these items, rather than overseas shipping that many other shops will charge! Items that first need to arrive by freight will be marked clearly on the product page.
5. How much will I pay for shipping?
Shipping will always be UPS Ground, from our warehouse in the US, at our own discounted domestic rates. In some cases the item will be listed with Free US shipping, which would apply to the lower 48 states only. Please note we calculate shipping cost based on the exact box size(s), and therefore we cannot give exact quotes on shipping for items that are still preorders.
GFX supplies XM Studios, Prime 1 Studio and Queen Studios products to both dealers and retail customers. If you're interested in opening a wholesale account please contact us!